The Bristol Char-A-Bang

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Privacy Policy for The Bristol Char-a-bang

Last Updated: May 2026

1. Introduction

The Bristol Char-a-bang (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This policy explains how we collect and use your information when you visit thebristolchar-a-bang.vip or book a tour with us.

2. Contact details

For the purpose of UK GDPR, the data controller is:

Name: Thomas Maheady
Trading As: The Bristol Char-a-bang
Address: 58 Goodhind Street, Bristol, BS5 0SX
Email: hello@thebristolchar-a-bang.vip
ICO Registration Number: CSN5163967

3. The data we collect

We currently collect and process the following information:

Personal Identifiers: Name, email address, and phone number.
Booking Information: Tour dates, number of passengers, and any specific requirements (e.g., accessibility needs).
Payment Data: We process payments via PayPal/GoDaddy Payments. We do not store your full credit card details on our servers.
Technical Data: IP address and browsing behaviour via cookies.

4. How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To process and manage your tour booking.
To send you booking confirmations and essential service updates.
To respond to inquiries made via our contact form.

Lawful Basis: Under the UK GDPR, the lawful bases we rely on for processing this information are:

Contractual Obligation: We need your data to fulfill the booking you have made with us.
Consent: For marketing updates (if you opt-in) and non-essential cookies.
Legal Obligation: For tax and record-keeping purposes.

5. Data sharing

We may share your information with:

Booking Software/Payment Processors: To facilitate your transaction.
Social Media/Marketing Platforms: If you engage with our ads on Instagram or Facebook.
Regulatory Authorities: If required by UK law. We never sell your personal data to third parties.

6. Data retention

We keep your personal information only as long as necessary.

Booking Records: Kept for 6 years to comply with UK tax and accounting laws.
Marketing Data: Kept until you withdraw your consent (unsubscribe).

7. Your data protection rights

Under UK law, you have rights including:

Access: You can ask for copies of your personal information.
Rectification: You can ask us to correct inaccurate information.
Erasure: You can ask us to delete your personal data in certain circumstances.
Object/Restrict: You can object to the processing of your data.

8. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@thebristolchar-a-bang.vip .

You can also complain to the ICO if you are unhappy with how we have used your data: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline number: 0303 123 1113 | www.ico.org.uk

Privacy Policy for The Bristol Char-A-Bang

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